Terms and conditions

General

Welcome to Yum by Mum

Yum by Mum is a subscription service that provides wholesome and nutritious baby, toddler and children’s meals. All our ingredients are sourced from HACCP approved providers. All our meals are prepared, cooked and packaged in our commercial kitchen in the heart of Dubai then delivered straight to your door. When your meals arrive, just refrigerate and reheat when you’re ready to serve. These terms and conditions set forth the agreement between you, the subscriber (“you”), and Yum by Mum (the “Company” “we” or “us”), with respect to your use of this website, including the blog (the “Site”), and our subscription meals service (the “Service” or “Yum by Mum Service”). Please review this Terms and Conditions Agreement (the “Terms”) carefully. If you do not agree to be bound by these Terms, you may not use the Site or Service; conversely, by using the Site or subscribing to our Service, you agree to be bound by these Terms. We reserve the right, at any time and from time-to-time, to update, revise, supplement and/or otherwise modify these Terms. If we amend or supplement these Terms, we will notify you when you next log in to your account with us and/or via email. Your continued use of the Site and Service following such notice will indicate your acceptance of any such amendments or supplements.

Privacy

We are committed to protecting the privacy of the personal information you share with us.

Nutritional Disclosures

Our commercial kitchen(s) will always be peanut free and tree nut free. Our facilities will contain milk, eggs, fish, wheat and soy. We will also never knowingly include artificial ingredients (colours, flavours, preservatives), added refined sugars and salts in our products. The Company does not provide dietary advice or medical advice in connection with the Yum by Mum Site or Service. The material on this site is for information purposes only and does not constitute advice of any kind. We are not engaged in providing professional medical advice via this Site or otherwise. You should not view the information provided on this Site as a substitute for, or to augment in any way professional medical advice, diagnosis or treatment of any kind or nature. You should seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or anything you may think could be a medical condition. You should not disregard the professional medical advice you are given from your physician or other qualified healthcare provider or delay in seeking it because of the material you have read or received on this site or the Company’s Services, or other communications you receive from us. You should always consult with your physician or other healthcare professionals before adopting any dietary advice. The Yum by Mum Service may include ingredients to which your child is allergic. You should always check the complete ingredients list to avoid potential allergic reactions. If you suspect that your child may be allergic or has an allergic reaction or is having some other adverse health event, immediately contact your healthcare provider or call 998 in the event of a medical emergency.

Payment information

Credit Card Authorisation

When you subscribe to our Service and select a weekly subscription plan (a “Plan”) you authorise us (through our third party payment processor) to charge you, using the credit card information you provide on our payment page, for that Plan (and any additional items or services you may elect to add) on a weekly basis. We accept most major payment cards (debit, credit, rewards) such as, Visa and MasterCard etc.. forms of payment for our Service. We are not able to process any other forms of payment. When you subscribe, we will automatically deduct payments after the Cutoff Date and prior to the first delivery of the new plan, unless you use our “skip a week” feature or you cancel your subscription.

Changes/Cancellation

You acknowledge that changes to your Plan, cancellation of your subscription, or requests to “skip a week” cannot be made after the Cutoff Date for the upcoming week of deliveries. Each time you log into your account and make selections or changes to your Plan, you reaffirm the foregoing authorisation for Yum by Mum to charge your credit card for your Plan and any additional items you elect to purchase.

Refunds/Credits

If your package arrives damaged or not cold please contact us at 00971524029636 or info@yumbymum.com immediately and we will determine in our discretion if a replacement package or refund is appropriate based on the information you provide. If you believe that the meal(s) or the food packaging itself has been compromised, DO NOT serve any of the meals from your package and contact us immediately and no later than 4 hours following receipt of your package. Refunds will be issued as a credit to your account ONLY.

Pricing and promotions

Promo codes

From time to time, we provide promotional codes that offer customers a one time discount off of their first order. If you wish to redeem a promo code, you must create an account and in so doing, agree to be subject to these Terms and any additional terms that we establish for such promotional code. You will also be required to enter valid credit or debit card information in order to redeem a promo code. Promo codes must be entered into your payment information before the order cutoff date and time of your first order to be valid. Unless otherwise specified, the promo codes must be used on the customer’s first order, cannot be combined with any other promo code or offer and cannot be split between multiple orders. Promo codes may not be duplicated, sold or transferred, are not valid for cash and may expire before your use. Yum by Mum determines the value of the promo code. Yum by Mum reserves the right to change or end promo codes, their value and their terms at any time. Yum by Mum owns all rights in and to any promotional code provided to you, and you acknowledge and agree that you have no ownership rights in any form in such codes. You acknowledge and agree that Yum by Mum may limit the number of codes available to you and deactivate or terminate any code at any time at Yum by Mum’s discretion.

Pricing

Yum by Mum reserves the right to adjust prices in its sole discretion, provided however that any price adjustments will be shown on the order subscription page of the Site at least 6 days prior to such change becoming effective. Your order confirmation will reflect price changes applicable to your order. You are responsible for checking your order confirmations. Any applicable taxes or other fees are in addition to the Plan charges. Shipping is included in the subscription Plan price unless otherwise noted at the time of confirming your order. Once we have provided notice through your account of a price change, your continued use of the Service constitutes your authorisation of such price change and your agreement to pay those charges.

Our Foods

Our foods are made from fresh ingredients and always to order. We deliver our meals cold on purpose but never frozen. They will arrive ready to eat. We offer a variety of cuisines, continually expanding your child’s palette. We are committed to sourcing and producing the highest quality products, which start with using the best, freshest ingredients; local, fresh, in-season and organic whenever possible. We work with Mastercook LLC, which meets DED and DHA standards and works in accordance with HACCP. Our culinary staff chefs are certified and adhere to HACCP compliant culinary processes.

Limited Quantities

From time to time, a known scarcity of a particular food may cause us to limit the number of items containing that particular food that any individual subscriber can order, to help ensure some availability of that item for more subscribers. We reserve the right to impose these limits in our sole discretion. We are not responsible for unavailability of product due to popular demand.

Food delivery and risk of loss or spoilage

Risk of Loss

As our food products are perishable, we cannot guarantee the condition of the food products if no one is home to receive it and it stays outside for a prolonged period of time.

Delivery Timing

We have verified through our testing initiatives that our packaging will keep your order fresh and cool for at least 2 hours from the time it arrives at your door. Deliveries are scheduled to be delivered to customers between 5am and 7.30am on Sunday, Tuesday and Wednesday.

It is your responsibility to receive and inspect the delivery when it arrives to confirm that it arrived in good condition and to ensure with the use of an accurate kitchen thermometer that the product is still cool (41 degrees Fahrenheit or lower for the internal temperature of meat products). If your delivery arrives later than 8am or if products arrive with an internal temperature above 41 degrees Fahrenheit, then immediately refrigerate all the meals and contact us at 00971524029636 or info@yumbymum.com as soon as you receive your package and prior to serving the meals that arrived in your package. We will determine at our discretion if a replacement package or refund is appropriate. In the event that delivery is delayed as the result of weather or other impediments beyond our reasonable control, we may have to reschedule and/or cancel specified delivery dates. If we cannot reasonably make your delivery at or before the scheduled date/time, we may, in our sole discretion, offer you a credit or refund instead. If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door. You will be able to provide additional delivery instructions when you subscribe to our Service, such as requesting that your delivery be left with a doorman or neighbour. Any individual at the delivery address who accepts a delivery from us is presumed to be authorised to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. The delivery address that you provide when you subscribe to our Service will be your default address for shipments. The Company will deliver your shipment to an alternative address upon request as long as (1) the request is made prior to the Cutoff Date and (2) the alternative address is within a geographic area where we provide our Service. The Company will continue to ship deliveries to the alternative address provided until you notify us otherwise. You are solely responsible for providing the correct delivery address for shipments. The Company will not offer any refunds or credits and takes no responsibility for refused, returned, misaddressed or lost packages due to inadequate delivery instructions or your failure to select the correct delivery address.

Internet and social media content

Website Material

The site material displayed on YumbyMum.com and the social media accounts run by Yum by Mum is proprietary to Yum by Mum. Yum by Mum authorises you to view and download a single copy of the Site Material for your personal use. Unauthorised use of the Site Material is a violation of the Company’s rights under copyright, trademark, and other laws. You may not sell or modify our Site Material or reproduce, display, distribute, or otherwise use the Site Material in any way for any public or commercial purpose. Use of the Site Material on any other web site is prohibited.

Trademarks

The name Yum by Mum and our logos included in the Site Material are, unless otherwise noted, trademarks owned by or licensed to Yum by Mum or an affiliated company. From time to time, we may reference trademarks owned and used by third parties for the purpose of referring to the goods or services of such third party. Any such marks are clearly noted, and we make no claim to ownership of those marks. By way of example, Facebook® is a registered trademark of Facebook, Inc., and Twitter ® is a registered trademark of Twitter, Inc.

Your Submissions

We welcome your comments on our Site, products, and Service. However, You acknowledge that if You send us creative suggestions, ideas, notes, drawings, concepts, inventions or other information, (collectively, the “Submissions”) the Submissions shall be deemed, and shall remain Yum by Mum’s property. By submission of any Submissions to us, you assign to us and we shall exclusively own all now known or hereafter existing rights to such Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to you.

Prohibited Acts

As a user of this Site, you are responsible for your own communications and are responsible for the consequences of their posting. Therefore, do not do any of the following things: (1) transmit to us material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; (2) send material that reveals trade secrets, unless you own them or have the permission of the owner; (3) send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; (4) send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; (5) send sexually-explicit images; (6) send advertisements or solicitations of business; (7) send chain letters or pyramid schemes; or (8) impersonate another person. We reserve the right to expel users and prevent their further access to this Site for violating these terms or the law and reserve the right to remove any posts from this Site. The violation of any of the terms and conditions set forth in these Terms may result in termination of your subscription and prohibited access to the Site.

NO WARRANTY

YUM BY MUM DOES NOT WARRANT THAT THE SITE WILL OPERATE ERROR-FREE OR THAT THE SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MATERIAL. THIS WEB SITE AND ITS MATERIAL ARE PROVIDED ON AN “AS IS” BASIS. YUM BY MUM, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. ALTHOUGH YUM BY MUM STRIVES TO PROVIDE THOROUGH AND ACCURATE MATERIALS ON ITS SITE, WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS.

Limitation of Liability/Disclaimer of Consequential Damages

YOU ACKNOWLEDGE AND AGREE THAT YUM BY MUM’S AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM YOUR USE OF THIS SITE OR OUR SERVICE WILL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. IN NO EVENT SHALL YUM BY MUM, ITS AFFILIATES, OR ANY THIRD PARTIES MENTIONED ON THE SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THIS SITE OR SITES LINKED TO THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT YUM BY MUM IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Links

This Site contains links to web sites owned by third parties. These links are provided solely as a convenience to you and are not an endorsement by Yum by Mum of the contents on those other sites. Yum by Mum is not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If you decide to visit any third-party sites using links from this Site, you do so at your own risk.

Indemnity

By using this Site, you agree to defend, indemnify, and hold harmless Yum by Mum, its officers, directors, employees and agents, from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) that Yum by Mum may become obligated to pay arising or resulting from your use of the Site Material or your breach of these Terms. Yum by Mum reserves the right to assume or participate, at your expense, in the investigation, settlement and defence of any such action or claim.

Resolving Disputes

Most customer concerns can be resolved quickly and to the customer’s satisfaction by calling or emailing our Customer Experience Team at 00971524029636 or info@yumbymum.com. You agree that, in the event that a dispute or claim arises out of or relating to these Terms or the Company’s Privacy Policy, you and the Company will attempt in good faith to negotiate a written resolution of the matter directly between the parties.

Miscellaneous

This Site originates from the UAE. Yum by Mum does not claim that the Site Materials on this Site are appropriate or may be used outside of the UAE. Access to the Site Materials may not be legal by certain persons or in certain countries. If you access the Site from outside of the UAE, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

What our customers say

  • "My son really liked the Salmon and Sweet potato purée! I am impressed at how well balanced the flavours are"

    Megan , Jumeirah Village Circle
  • "The Beef and Sweet potato purée was Ada's first taste of beef and she devoured it! I've never seen her eat so much"

    Wendy , Business Bay
  • "I was convinced my son wouldn't eat the Sweet potato and Orange purée...but he absolutely loved it"

    Zara , Arabian Ranches
  • "Hurrah! Mackenzie ate all of the Cauliflower Mac and Cheese, and wants it again for lunch tomorrow. Luckily the portion is big enough to split"

    Liz , Jumeirah Village Circle
  • "My son thought the Beef Cottage Pie was very tasty"

    Manjeet , Meydan
  • "I tasted the Fishy Fisherman's Pie myself and it was very tasty! My son loved it!"

    Louise , Jumeirah Lake Towers
ScottTerms and Conditions