General

Questions

Questions

What is Yum by Mum?

Yum by Mum is a meal plan service that prepares fresh, ready-to-eat meals for babies and children. For babies under 12 months (Baby Stage 1, 2 and 3), we offer a meal plans which consist of 2 or 3 dishes per day and for toddlers and children over 1 year old, we offer plans that consist of 1 meal per day. All meals are prepared daily from fresh ingredients and delivered directly to your door.

 

How does Yum by Mum work?

Select the age group of your little one and order your meal plan. Then sit back and relax while we prepare your meals and deliver them directly to your door. All meals are chilled on arrival and can be eaten either immediately or refrigerated/frozen for later. Meals will be delivered in the morning between 5am and 7.30am, 3 days per week. The first delivery of the week will be on a Sunday morning, followed by Tuesday morning and final delivery will be on Thursday morning. You will receive an SMS when your order is on its way and our driver will leave your box on your door step. Once your delivery has been left, you will also receive a second SMS to confirm that delivery has arrived and we suggest at that point you collect the box immediately from your doorstep and place in the fridge. Please note, that boxes from previous deliveries should be left on your door step the night before delivery, so they can be exchange when your next box arrives. All of our meals are made-to-order and arrive cold, never frozen. We advise that our meals to be eaten within 2 days for baby food and 3 days for toddler meals, or frozen immediately. Meals are delivered ready-to-eat. When your children are ready, just warm in your microwave, oven or stove and then serve. Meals include warming instructions and all meal labels include full ingredient lists. Always ensure that meals are not served too hot and stay with your child whilst eating in case of allergies or instances of choking.

Getting started

How do I order?

To order to one of our delicious meal plans, please head over to our ‘Meal plans’ page, select the age group of your child and complete your transaction. If you order before 11pm Wednesday, your first delivery will be Sunday morning – just in time for nursery or school.

Weekly plans

What is the weekly cut-off time to place my order?

The deadline to place your order is on Wednesdays at 11pm and your first meals will arrive on Sunday morning between 5am and 7.30am, ready to eat immediately. You will receive an SMS when your order is on it’s way and our driver will send a 2nd SMS when the food is safely on your door step. Our drivers will never knock on your door or ring your door bell to avoid waking up your little ones.

What is the minimum order?

The minimum order for babies is a 3 day plan and for toddler/children is the one week plan (6 days).

How do I view my current and past orders?

Sign in your account and go to Log in. From there you can view your order.

How do I cancel my Yum by Mum order? 

Orders can be canceled by contacting customer experience at info@yumbymum.com and/or 00971524029636. You can re-order at any time by signing in with your email address and password.

Delivery

Will my food stay fresh in transit?

To keep your meals cold and fresh throughout their journey to your door, your meals are delivered in temperature controlled delivery vans. We also use a cool box and pack each box with non-toxic, non-hazardous cool blocks, keeping your meals cold until they reach you. As our meals are perishable, please place them in the refrigerator as soon as you receive them to ensure maximum freshness.

When will my order arrive?

Your first delivery will always arrive on Sunday morning between 5am and 7.30am. Our deliveries are made on Sunday, Tuesday and Thursday. Depending on your plan you will either recieve 1 day worth of food or 2 days worth of food. If this is the first time you are ordering, and you ordered between Thursday – Wednesday, your first delivery will arrive on the following Sunday morning between 5am – 7.30am.

What if I’m not home to receive my delivery?

Since our meals are packaged to remain cold for 2 hours, they will remain cold and fresh until you collected your cool box from the doorstep and place your meals into the refrigerator or send them off to nursery or school. You will receive an SMS when your delivery is on it’s way and a second SMS once your box has been delivered to your doorstep. Our drivers will only ever knock on your door – never call you so as not to wake your little ones.

How do I update my address?

You can update your default address or add a new address by logging in here and selecting ‘Shipping and billing information’. If you have special delivery instructions, such as “leave our box with the doorman,” please let us know in the Delivery Instructions field.

Our food

Who creates Yum by Mum recipes?

All meals are created by Carla and Antonia, the proud Mummys and Founders of Yum by Mum, based on their experience and what they feed our own children. All of our recipes are created in line with professional guidelines on what to introduce to your children and when, whilst helping them to explore new flavours and age appropriate textures. All meals are made without added salt, sugar or preservatives.

Who creates Yum by Mum meals and how are they prepared?

Carla and Antonia work with a team of qualified chefs in an approved commercial kitchen, which works in accordance with HACCP. All meals are prepared, cooked and package in Dubai. We partner with Mastercook LLC, a provider of children’s meal for leading schools across Dubai and a Gary Rhodes school meal partner. Meals are shipped cold, never frozen, directly to your door within hours of being made.

What if my child has a food allergy?

We recommend that you closely review meal descriptions and ingredients if your child has a food allergy. Within our subscription site, all meals include full ingredient lists. All of our meal labelling also includes full ingredient lists. Please note that all of our meals are made in a facility free of peanuts and tree nuts. The facility does contain milk, soy, eggs, wheat and fish. If your child has an allergy to any of these ingredients, Yum by Mum may not be the provider for you.

What do Yum by Mum meals consist of?

Yum by Mum meals use only the best ingredients and highest quality produce, meats, fish, poultry and grains. Organic whenever possible, all meals are created by Carla and Antonia in collaboration with our team of chefs to ensure children are receiving meals that are both nutritious and delicious. All meals are made without added salt, sugar or preservatives.

How long can I keep a Yum by Mum meal in the refrigerator?

Our meals  can stay in your fridge, ready to eat for two days for baby food and 3 days for toddler meals. All meals can be frozen for up to 4 weeks. If you do decide to freeze our food, please ensure you use freezer safe containers and that your freezer has a temperature below 0° F (-18° C).

Do you offer vegetarian options?

At the moment, we only have a vegetarian option for Baby Stage 1.

Do you offer gluten-free options?

We do have gluten free dishes, however we do not offer a gluten free meal plan at this time. Please note, while our gluten-free recipes are completely gluten-free, all of our ingredients are processed in the same facility, so if your child has a severe gluten allergy, Yum by Mum may not be the right option for you.

Are your meals delivered frozen?

All of our meals are delivered cold, but never frozen. Once your meals are prepared and cooked, they are immediately packaged, cooled and refrigerated ready to deliver to you.  Once your meals arrive, they stay fresh for two days for baby food and 3 days for toddler meals in the refrigerator and can be frozen on the same day, for up to 4 weeks.

Are your ingredients organic?

All of our ingredients are organic whenever possible. We take great effort to ensure our produce is from HACCP approved providers and all of our meats are all-natural and antibiotic-free. We cannot guarantee that 100% of our meals are organic.

Are your containers microwave and/or oven safe? How do I prepare my meals?

For our baby meals, our puree containers and lids are not microwave and oven safe. If you are planning to heat, please transfer the purees to a heat-safe container for warming or stand in a bowl of warm water to heat gently. Refer to the label on your puree container for heating instructions. For our toddler meal trays are microwavable and oven safe. Please remove the seal prior to heating. Refer to the label on your meal for heating instructions.

Are Yum by Mum meals safe to consume past their consume by date?

All our meals are perishable and must be refrigerated immediately. Meals should not be consumed past their consume by date.

Payments and account settings

What forms of payment do you accept?

We accept Visa and MasterCard. We do not accept cash on delivery, personal cheques or money orders.

How do I update my payment information?

Sign in to your account, then go to Account Settings and click on “Edit Info” under Payment. Then update your payment information and select “Save Changes.”

How do I change my password?

Sign in to your account, then go to Account Settings and click on “Edit Info” under Email + Password. Enter a new password and select “Save Changes.”

What our customers say

  • "My son really liked the Salmon and Sweet potato purée! I am impressed at how well balanced the flavours are"

    Megan , Jumeirah Village Circle
  • "The Beef and Sweet potato purée was Ada's first taste of beef and she devoured it! I've never seen her eat so much"

    Wendy , Business Bay
  • "I was convinced my son wouldn't eat the Sweet potato and Orange purée...but he absolutely loved it"

    Zara , Arabian Ranches
  • "Hurrah! Mackenzie ate all of the Cauliflower Mac and Cheese, and wants it again for lunch tomorrow. Luckily the portion is big enough to split"

    Liz , Jumeirah Village Circle
  • "My son thought the Beef Cottage Pie was very tasty"

    Manjeet , Meydan
  • "I tasted the Fishy Fisherman's Pie myself and it was very tasty! My son loved it!"

    Louise , Jumeirah Lake Towers
ScottQuestions